Frequently asked questions

The questions recruiters ask most, answered in a line or two, each pointing at the article that covers it in full.

FAQ

Getting started

Searching

The Sourcing Agent

Projects and screening

Contact data and credits

Outreach

Limits and deliverability

ATS and integrations

Account, roles and billing

Frequently asked questions

Getting started

What is Wiggli Intelligence?

What is the difference between Intelligence and the Wiggli ATS?

Can I try it before paying?

What should I do in my first week?

Does changing the interface language change my results?

Searching

Do I need to know Boolean search?

My search returns almost nothing. What is wrong?

How do I find people who hold the role right now?

A candidate has the skill but does not show up. Why?

Does Wiggli search LinkedIn?

Why does a profile show two different locations?

Can I re-run a search later?

The Sourcing Agent

What does the Sourcing Agent actually do?

How long does an agent run take?

Does the Sourcing Agent cost credits?

The shortlist is close but not right. Do I start over?

Projects and screening

What is the AI Co-pilot?

When should I use the Co-pilot instead of filters?

Does the Co-pilot cost credits?

I asked the Co-pilot to filter and got nothing back.

How many projects and candidates can I have?

Why did adding profiles to a project spend credits?

Contact data and credits

What actually consumes credits?

The reveal found nothing. Was I charged?

Why did one reveal charge me twice?

If a colleague already revealed a contact, do I pay again?

Do unused credits roll over?

A candidate asks where we got their number. What do I say?

Outreach

Where do campaign replies arrive?

Does a campaign stop when someone replies?

Can I edit a campaign after it has started?

My campaign is on but nothing is going out.

It says sent but zero delivered. Is it broken?

Recipients are waiting for an email type. What does that mean?

Someone replied to my connection note and still got the next message.

Limits and deliverability

How many emails can I send per day?

What are the LinkedIn limits?

What happens when a campaign hits the daily limit?

How do I send more without risking the account?

ATS and integrations

Which ATS can I connect?

What data reaches the ATS?

Does the ATS sync back into Intelligence?

Why is a profile tagged `Already in ATS`?

Can I import my own candidate database?

Account, roles and billing

What can each user role do?

How do I add a colleague?

How do I stop one person spending the team's credits?

What happens if an invoice goes unpaid?